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FAQs
Please read below for any questions you may have related to ordering & receiving your items from us. All items are stocked & shipped from London using recycled materials. For every order placed, we will donate a tree planted at onetreeplanted.org 🌳
Custom Orders
Hey m8, I'm organising a stag do / I'm looking for some merch for my University Sports Team, can you help us out?
Yes absolutely! I've done custom clothing/headwear for a variety of teams/groups, please get in contact with me and I can discuss this further! Grab me at harry@pintsapparel.com
Placing an Order
I’m having problems placing my order – can you help lads?
Please email harry@pintsapparel.com and a member of our team will be happy to help.
Payment Methods
What payment methods can I use?
We accept Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit, AMEX and Maestro. All the big boy credit card providers. None of that klarna nonsense though.
Order Confirmation
How do I know my order has gone through broski?
Once your order is placed, you will receive a dispatch confirmation email from us. Please bear in mind, it might end up in your junk folder! We now use Tracked on Royal Mail - so all orders will receive a dispatch notification with your tracking information on it.
Order Process Time
How long until my order gets dispatched lads? What happens after I buy?
I get this a lot. I aim to process and dispatch most orders within 48hours of purchase. You will also immediately receive an order confirmation email, which will contain all the important stuff. Sometimes these go straight into your junk/spam folder, so keep an eye out. HOWEVER please note, if you have ordered a t shirt, jumper, hoody, I make these to order, so please allow an additional 2-4 working days if you are ordering a t-shirt, just in case!
You will receive two emails - an order confirmation, and a shipping confirmation.
*Again, please bear in mind all clothes are made to order - and so as a result will take longer to be processed*
Shipping
Hey, you up x? How long should my clothes take to arrive, I live just north of the wall, in Edinburgh.
Lovely. All our orders are shipped from the same location in London using Track 48. For most parts of the UK, orders should arrived fwesh at your doorstep within 1-4 days from the shipping email notification, however please allow a couple extra days before getting in contact, due to currently delayed times with strikes messing with all plans (solidarity, comrades).
Please note - this is from when an order is processed, not when you place your order. The shipping email might end up in your spam as well, as they're automated emails!
Shipping Costs
Salut lads I live in France, why does it cost so much to order un stella fella boonie?
For everyone living in the EU, unfortunately because the UK left the EU and is run by a load of morons, we now have to pay loads to actually ship to you. Furthermore, there is a much higher chance of orders getting lost through customs etc. I don't want to remove shipping to the EU, so have applied the cheapest tracked post that is offered by the Royal Mail.
Furthermore, some EU countries may charge additional duties and import taxes when you receive your order - I do not charge for these when you purchase as I have no clue how to set it up. There's nothing I can do about this sadly! This mainly effects Irish orders.
Brexit does mean brexit, and this has played absolute havoc with shipping costs and times. Cheers, flagshaggers.
Worldwide Shipping
G'day, do ya do shipping to Straya?
Yes mate - if you select your shipping destination at checkout, it should be possible! Costs & times are obviously a bit more, but you should be all good! In the words of a wise man “When I say Mr. Worldwide, it's because we're all around the world" (Pitbull, 305BC). Again as above, since leaving the EU the cost of postage has dramatically increased within the UK, and so the high costs reflect the price of tracked postage to your final destination.
Do I need to pay customs?
I do not agree with it, however, I do not make the rules. For some countries, yes. I don't really understand it, and I'm a little hungover as of writing this message, however as we ship from the UK, some EU countries require customs to be paid when you receive the item. There's no way I can cover this in my fees, as the consumer has to pay it - and I also have no idea how much it costs. Good knowledge I know, but it is so variable. Blame Nigel Farage, the C*rling cuckold himself.
Return Policy
Hey mate, I ordered this hungover and accidentally clicked XS instead of the steezy XL, what do I do?
Good question m8. Please ensure you consult the size chart before you order. It should be pretty straight forward. However, if your order arrives and it's way off, drop us an email and I'm sure we can sort something out 🤝
Furthermore, we can only offer refunds or exchanges if the item is returned in the same condition.
What if I receive my order but the product is damaged?
We strive to ensure goods leave us in the best condition however if your item is damaged in transit, please drop us a dime on upsettingpints@gmail.com immediately.
What if I receive the wrong item?
Although unlikely, if you do receive an incorrect item, please contact harry@pintsapparel.com and include your order number and email address. I was probably hungover when packaging your order, sorry x
Order Lost in Transit
Ello sunshine, my product should've arrived 2 days ago, but it hasn't turned up, and I have a house party I wanted to wear my garms to tonight. Where is it?
Sorry about that m83, firstly, lets find the tracking link in one of the order notification emails and look at the tracking log. Royal Mail should be pretty decent in normal times, but this post-Brexit-broken-Britain-tory-chaos, shipping times are estimates only. Please allow an extra few days than what's stated on the order confirmation just in case. If it still hasn't shown, drop us an email at upsettingpints@gmail.com, or click the lil' whatsapp logo bottom left on then screen, that'll take you straight into my DMs 😈
Hello lads, that Upsetting Pints logo t shirt is class, but you're sold out in XXL, and I want to look steezy. When is it back in stock?
If you're looking for a particular product and it's sold out, please sign up to our mailing list as we'll normally tend to email out our new releases before posting them elsewhere, so you'll be the first to know. Alternatively, drop us an email and we can let you know when we're planning to put something back in stock!
Why was my order returned to sender?
Let's be honest, we've all done a drunk/hungover purchase haven't we? Be it takeaway at 2am and falling asleep whilst the deliveroo driver is knocking on the door (true story, and he kept my food too), or ordering one of my tees, something we get things wrong.
You would be surprised how many of my orders are sent back to me as the address details are entered incorrectly. Please ensure you put the correct details in at checkout! Full name and address, not just 'me' as your name please (you would be surprised how often this occurs).
DMs/Messages
Harry mate I've send you like 300 messages, y u no reply?
Sorry sexy, I'm trying my best, I run everything myself. I run the website, the different socials, the emails, and make all the orders, by hand, on demand from London - none of this outsourcing malarky. To say I'm shit at juggling is an understatement. I'm trying my best, it can take time to get back to you 🍻
If you have any questions about any of this shadmin, please fire an email over to upsettingpints@gmail.com and I should be able to assist! Or Whatsapp message me - it should be on the screen! love you xxx