SHIPPING & RETURNS POLICY
Please read below for any questions you may have related to ordering & receiving your items from us. All items are stocked & shipped from London using recycled materials. For every order placed, we will donate a tree planted at onetreeplanted.org 🌳
Placing an Order
I’m having problems placing my order – can you help lads?
Please email firstname.lastname@example.org and a member of our team will be happy to help.
What payment methods can I use?
We accept Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit, AMEX and Maestro.
How do I know my order has gone through broski?
Once your order is placed, you will receive a dispatch confirmation email from us. Please bear in mind, it might end up in your junk folder! Because we use Royal Mail, we cannot offer live tracking on orders that we ship, but if you have any problems, please drop us an email.
Order Process Time
How long until my order gets dispatched lads? What happens after I buy?
I get this a lot. I aim to process and dispatch most orders within 48hours of purchase. You will also immediately receive an order confirmation email, which will contain all the important stuff. Sometimes these go straight into your junk/spam folder, so keep an eye out.
You will receive two emails - an order confirmation, and a shipping confirmation.
*Please bear in mind all t-shirts are made to order - and so as a result will take longer to be processed*
Hey, you up x? How long should my clothes take to arrive, I live just north of the wall, in Edinburgh.
Lovely. All our orders are shipped from the same location in London using Royal Mail Second Class Recorded Delivery. Boujee, I know. For most parts of the UK, orders should arrived fwesh at your doorstep within 2-5 days from the shipping email notification, however please allow a couple extra days before getting in contact, due to currently delayed times with Brexit & COVID messing with all plans.
Please note - this is from when an order is processed, not when you place your order. The shipping email might end up in your spam as well, as they're automated emails!
Salut lads I live in France, why does it cost so much to order un stella fella boonie?
For everyone living in the EU, unfortunately becuase the UK left the EU and is run by a load of morons, we now have to pay loads to actually ship to you. Furthermore, there is a much higher chance of orders getting lost through customs etc. I don't want to remove shipping to the EU, so have applied the cheapest tracked post that is offered by the Royal Mail.
G'day, do ya do shipping to Straya?
Yes mate - if you select your shipping destination at checkout, it should be possible! Costs & times are obviously a bit more, but you should be all good! In the words of a wise man “When I say Mr. Worldwide, it's because we're all around the world" (Pitbull, 305BC). Again as above, since leaving the EU the cost of postage has dramatically increased within the UK, and so the high costs reflect the price of tracked postage to your final destination.
Hey mate, I ordered this hungover and accidentally clicked XS instead of the steezy XL, what do I do?
Good question m8. Please ensure you consult the size chart before you order. It should be pretty straight forward. However, if your order arrives and it's way off, drop us an email and I'm sure we can sort something out 🤝
Furthermore, we can only offer refunds or exchanges if the item is returned in the same condition.
What if I receive my order but the product is damaged?
We strive to ensure goods leave us in the best condition however if your item is damaged in transit, please drop us a dime on email@example.com immediately.
What if I receive the wrong item?
Although unlikely, if you do receive an incorrect item, please contact firstname.lastname@example.org and include your order number and email address. I was probably hungover when packaging your order, sorry x
Order Lost in Transit
Ello sunshine, my product should've arrived 2 days ago, but it hasn't turned up, and I have a house party I wanted to wear my garms to tonight. Where is it?
Sorry about that m83, firstly, lets find the tracking link in one of the order notification emails and look at the tracking log. Royal Mail should be pretty decent in normal times, but this covid/brexit chaos is a bit of a wild time. Please allow an extra few days than what's stated on the order confirmation just in case. If it still hasn't shown, drop us an email at email@example.com
Hello lads, that Upsetting Pints logo t shirt is class, but you're sold out in XXL, and I want to look steezy. When is it back in stock?
If you're looking for a particular product and it's sold out, please sign up to our mailing list as we'll normally tend to email out our new releases before posting them elsewhere, so you'll be the first to know. Alternatively, drop us an email and we can let you know when we're planning to put something back in stock!
If you have any questions about any of this shadmin, please fire an email over to firstname.lastname@example.org and I should be able to assist!